=head1 COPYRIGHT This extension is Copyright (C) 2005 Best Practical Solutions, LLC. It is freely redistributable under the terms of version 2 of the GNU GPL. =cut This RT extension adds an "Add Queue AdminCcs as Ticket AdminCcs" action, which is installed by default as a global queue action set to trigger when a ticket is moved to a new queue. It adds the *old* queue's AdminCcs to the ticket (the thought being that AdminCcs on the old queue will want to be kept "in the loop" on action occuring in the new queue, even if they aren't directly in control of it). Note that as currently implemented the action only works on queue change transactions. Also, if the scrip is added to a single queue individually instead of all queues globally, it will only run when tickets are moved *into* the queue (although it will correctly add the old queue's AdminCcs to the ticket). To install: perl Makefile.PL make install make initdb